FAQs

Returns

All sales are deemed final. Returns or exchanges will solely be entertained in the instance of missing inclusions & flaws not specified in provided photos. Under these circumstances, we will accommodate a CHANGE OF ITEM only.

Prior to initiating the process, please ensure compliance with the following conditions:

• Flaws and missing inclusions that were not included in our detailed photos and listing. We strongly advise all buyers to thoroughly review all photos before making a purchase.
• You must notify us within 48 hours (inclusive of weekends) of receiving the item(s).
• The security tag must remain intact and the item(s) in good condition
• We receive the item(s) within 48 hours (inclusive of weekends)
• Item(s) must be returned in the same condition they were purchased with all “extras” included (lock, box, dustbag, etc.). To ensure this, we request that you take good care in packing and protecting the item you’re returning.
• The customer must shoulder all shipping charges for both delivery and return.
• If you find that you aren’t eligible for a return, the item(s) may still be considered for our BuyBack Program (if it fits our requirements).

A note for buyers:

We advise all our buyers to carefully read our products’ descriptions, take a good look at our photos, and note the size. We do our very best in describing our items and taking good photos to ensure that what you see is what you get. Do note that some of our bags have been pre-owned.

If the product you received doesn’t fit our description and decide that a change of item is the best choice, please send the item(s) back to us with a tracking number. This ensures that you know we have received it.

Cancellations

You may cancel your order as long as we haven’t shipped your item(s) out. Please contact us as soon as possible the moment you change your mind. A representative will get back to you with one (1) business day to inform you that your item(s) have already been shipped.

We do not allow the return or cancellation of preordered and items. We only allow returns and refunds for on-hand and cash transactions.

Reservation Policy

How do you guarantee the authenticity of your items?

In Purse Maison, there’s nothing more we value more than trust. For most consumers, buying luxury items online requires a great deal of research and scrutiny. Trust us, we know how the reselling and consignment industry is riddled with shady sellers of fake luxury goods. Therefore, it is integral that our team is highly skilled in authentication.

All our items are meticulously checked by a team of expert authenticators before they are posted on our website. Our team has years of experience detecting fakes.

When our team authenticates, every inch of the item is rigorously checked to make sure that it meets the manufacturer’s established standards of quality. This includes meticulously checking the stamping, hardware, stitching, date codes, authenticity stamps, craftsmanship, materials, and serial number.

The Purse Maison promise: All our items are authentic or we’ll give you 100% of your money back. We’re consumers just like you; your trust is important to us.

How do I consign items to Purse Maison?

Looking to give your luxury item a second home? There’s no better place than Purse Maison. We can help you sell your item fast with minimal fees. Once you send your item(s) over to us, we’ll take care of everything. 

Consigning to Purse Maison is easy. Here’s how:

1. Send us detailed photos of the items you wish to consign along with a complete description of the product and its current quality. Describe the product’s brand, condition, inclusions (e.g. box, paper bag, copy of receipt), and flaws (if any). You can send these over via email (info@pursemaison.com) or Instagram (@pursemaison).
2. Our highly-skilled team of authenticators will then evaluate the authenticity and condition of your item(s). Any items deemed fake or too poor in quality/worn out will be declined.
3. A member of the Purse Maison team will negotiate and discuss the price of the item with you. Please note that Purse Maison will add a minimal mark up (usually around 10%) on top of your selling price.
4. We can schedule a pickup of your product or you can personally bring it to our showroom. Please note that we don’t cut corners in authentication and further verification of authenticity will be made once the actual item has been picked up.
5. Once your item gets sold (yay!), Purse Maison will pay you through direct deposit, store credit, or check.
6. Changed your mind about selling your item(s)? That’s okay. You can pull out your item(s) after 1 month holding period without any fees!

How do I cancel my order?

You may cancel your order as long as we haven’t shipped your item(s) out. Please contact us as soon as possible the moment you change your mind. A representative will get back to you with one (1) business day to inform you that your item(s) have already been shipped.

 We do not allow the return or cancellation of preordered  items. We only allow returns and refunds for on-hand and cash transactions.