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FAQs

Returns

All sales are deemed final. Returns or exchanges will solely be entertained in the instance of missing inclusions & flaws not specified in provided photos. Under these circumstances, we will accommodate a CHANGE OF ITEM only.

Prior to initiating the process, please ensure compliance with the following conditions:

  • Flaws and missing inclusions that were not included in our detailed photos and listing. We strongly advise all buyers to thoroughly review all photos before making a purchase.
  • You must notify us within 48 hours (inclusive of weekends) of receiving the item(s).
  • The security tag must remain intact and the item(s) in good condition
  • We receive the item(s) within 48 hours (inclusive of weekends)
  • Item(s) must be returned in the same condition they were purchased with all “extras” included (lock, box, dustbag, etc.). To ensure this, we request that you take good care in packing and protecting the item you’re returning.
  • The customer must shoulder all shipping charges for both delivery and return.
  • If you find that you aren’t eligible for a return, the item(s) may still be considered for our BuyBack Program (if it fits our requirements).

A note for buyers:

We advise all our buyers to carefully read our products’ descriptions, take a good look at our photos, and note the size. We do our very best in describing our items and taking good photos to ensure that what you see is what you get. Do note that some of our bags have been pre-owned.

If the product you received doesn’t fit our description and decide that a change of item is the best choice, please send the item(s) back to us with a tracking number. This ensures that you know we have received it.

Cancellations

You may cancel your order as long as we haven’t shipped your item(s) out. Please contact us as soon as possible the moment you change your mind. A representative will get back to you with one (1) business day to inform you that your item(s) have already been shipped.

We do not allow the return or cancellation of preordered and layaway items. We only allow returns and refunds for on-hand and cash transactions.

How do you guarantee the authenticity of your items?

In Purse Maison, there’s nothing more we value more than trust. For most consumers, buying luxury items online requires a great deal of research and scrutiny. Trust us, we know how the reselling and consignment industry is riddled with shady sellers of fake luxury goods. Therefore, it is integral that our team is highly skilled in authentication.


All our items are meticulously checked by a team of expert authenticators before they are posted on our website. Our team has years of experience detecting fakes.


When our team authenticates, every inch of the item is rigorously checked to make sure that it meets the manufacturer’s established standards of quality. This includes meticulously checking the stamping, hardware, stitching, date codes, authenticity stamps, craftsmanship, materials, and serial number.


The Purse Maison promise: All our items are authentic or we’ll give you 100% of your money back. We’re consumers just like you; your trust is important to us.

How can I avail your layaway or installment plan?

Purse Maison aims to make luxury items accessible to everyone. Our layaway plan allows you to reserve the item(s) of your choice through 6 or 12-month installments. Here’s how:


  1. Shop on our website

Add the item to your cart and proceed to check out. Use our discount code LAYAWAY at checkout.

  1. Make a 20% deposit

We will contact you shortly on how to pay the 20% deposit. Please note that we accept bank deposits and post-dated checks only.

  1. Receive your items

Your purchase will be shipped automatically once your final payment has been made. NOTE: For post-dated checks, the item will be shipped once three (3) checks have been cleared (subject to approval).

Layaway Terms and Conditions

A receipt is sent for every payment you make and a record of all your payments is always available. While we advise our customers to take note of how much they’ve paid, please contact us if you can’t remember exactly how much you owe.


No additional discounts can be applied to a layaway item. Returns or exchanges are not accepted on layaway orders.

Please take good care in reviewing the item description and photos thoroughly before making a purchase.

All layaways must be paid within the agreed period.

NOTE: We have implemented strict layaway rules: if a payment is delayed by 15 days, the item will be re-listed, and the down payment or 30% of the total amount, whichever is higher, will be forfeited.

Any layaways not paid in full upon the expiration of the months agreed upon will result in a cancellation of the order and the loss of your deposits.

How do I consign items to Purse Maison?

Looking to give your luxury item a second home? There’s no better place than Purse Maison. We can help you sell your item fast with minimal fees. Once you send your item(s) over to us, we’ll take care of everything. 


Consigning to Purse Maison is easy. Here’s how:


  1. Send us detailed photos of the items you wish to consign along with a complete description of the product and its current quality. Describe the product’s brand, condition, inclusions (e.g. box, paper bag, copy of receipt), and flaws (if any). You can send these over via email (info@pursemaison.com) or Instagram (@pursemaison).
  2. Our highly-skilled team of authenticators will then evaluate the authenticity and condition of your item(s). Any items deemed fake or too poor in quality/worn out will be declined.
  3. A member of the Purse Maison team will negotiate and discuss the price of the item with you. Please note that Purse Maison will add a minimal mark up (usually around 10%) on top of your selling price.
  4. We can schedule a pickup of your product or you can personally bring it to our showroom. Please note that we don’t cut corners in authentication and further verification of authenticity will be made once the actual item has been picked up.
  5. Once your item gets sold (yay!), Purse Maison will pay you through direct deposit, store credit, or check.
  6. Changed your mind about selling your item(s)? That’s okay. You can pull out your item(s) after 1 month holding period without any fees!

What is the Buy-back Program?

Looking to let go of an item you purchased from us? We can buy it back for 70% of the item's purchase price if you notify us within 60 days of purchase.

Our 70% Buy-back Program applies to selected items only purchased from Purse Maison with the following exceptions:


  • Items that suffered excessive wear or damage after purchase from us
  • Items from companies or sellers other than us
  • Shoes & Sunglasses
  • Items originally sold for under Php 50,000
  • Items that were put on SALE
  • Items must pass inspection upon return to ensure that it remains in the same condition as when it was purchased.

How do I submit my item(s) to the Buy-back Program?

Send us your request through email (info@pursemaison.com), Viber, Facebook (fb.com/pursemaison) or Instagram (@pursemaison). Please include complete details (e.g. name, the brand, and type of the item you purchased, date of purchase, and your reason for selling the item back to us). Please note that all items must pass our quality inspection before being eligible for purchase.

 

How do I cancel my order?

You may cancel your order as long as we haven’t shipped your item(s) out. Please contact us as soon as possible the moment you change your mind. A representative will get back to you with one (1) business day to inform you that your item(s) have already been shipped.

 

We do not allow the return or cancellation of preordered and layaway items. We only allow returns and refunds for on-hand and cash transactions.