We’re confident in the quality of our designer goods (hopefully you love them as well!), but if for some reason you don’t find them to your liking, you can send them back to us for a full refund. Returns are only entertained under the following conditions:
- You must notify us within 48 hours (inclusive of weekends) of receiving the item(s).
- The security tag must remain intact and the item(s) in good condition
- We receive the item(s) within 48 hours (inclusive of weekends)
- Item(s) must be returned in the same condition they were purchased with all “extras” included (lock, box, dustbag, etc.). To ensure this, we request that you take good care in packing and protecting the item you’re returning.
- The customer must shoulder all shipping charges for both delivery and return.
- If you find that you aren’t eligible for a return, the item(s) may still be considered for our BuyBack Program (if it fits our requirements).
A note for buyers:
We advise all our buyers to carefully read our products’ descriptions, take a good look at our photos, and note the size. We do our very best in describing our items and taking good photos to ensure that what you see is what you get. Do note that some of our bags have been pre-owned.
If the product you received doesn’t fit our description and decide that a return is the best choice, please send the item(s) back to us with a tracking number. This ensures that you know we have received it.
You may cancel your order as long as we haven’t shipped your item(s) out. Please contact us as soon as possible the moment you change your mind. A representative will get back to you with one (1) business day to inform you that your item(s) have already been shipped.
We do not allow the return or cancellation of preordered and layaway items. We only allow returns and refunds for on-hand and cash transactions.