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Return and Cancellation


We’re confident in the quality of our designer goods (hopefully you love them as well!), but if for some reason you don’t find them to your liking, you can send them back to us for a full refund.  Returns are only entertained under the following conditions:

  • You must notify us within 48 hours (inclusive of weekends) of receiving the item(s).
  • The security tag must remain intact and the item(s) in good condition
  • We receive the item(s) within 48 hours (inclusive of weekends)
  • Item(s) must be returned in the same condition they were purchased with all “extras” included (lock, box, dustbag, etc.). To ensure this, we request that you take good care in packing and protecting the item you’re returning.
  • The customer must shoulder all shipping charges for both delivery and return.
  • If you find that you aren’t eligible for a return, the item(s) may still be considered for our BuyBack Program (if it fits our requirements).

A note for buyers:

We advise all our buyers to carefully read our products’ descriptions, take a good look at our photos, and note the size. We do our very best in describing our items and taking good photos to ensure that what you see is what you get. Do note that some of our bags have been pre-owned.

If the product you received doesn’t fit our description and decide that a return is the best choice, please send the item(s) back to us with a tracking number. This ensures that you know we have received it.


You may cancel your order as long as we haven’t shipped your item(s) out. Please contact us as soon as possible the moment you change your mind. A representative will get back to you with one (1) business day to inform you that your item(s) have already been shipped.

We do not allow the return or cancellation of preordered and layaway items. We only allow returns and refunds for on-hand and cash transactions.


Let customers speak for us

343 reviews
Purse Maison
Catherine P. (Canaman, PH)
One happy customer...

Goods are well-packaged and shipped promptly. It is also one of the best online customer service that I have experienced. Keep it up!

Purse Maison
Anonymous (Manila, PH)
Chanel Compact Wallet

Very accommodating and hospitable. Easy to deal with, trustworthy, kind and understanding. Most especially her items are Authentic. Thank you for the free chocolates.

Purse Maison
Mutya T. (Quezon City, PH)
Best purchased!

Best seller evahhh!!! 👏🏻👏🏻👏🏻 Kahit puro inquiries ka, how much is this and that super responsive niya and super kind kausap, definitely will buy more soon! Salamat ses! 💕😍😘

Purse Maison
Melissa J.N. (Davao City, PH)
Sweeter the Second Time

As my title says it, yes, I am a returning client. Her items and service are off the charts that one can’t stay away. I have never had any qualms with her even from the get-go. You can feel her hospitality. She was very involved with the dealings that she would get out of her way to ensure that I am making the right decision prior to purchasing.

More power to you. Onto the next one.

Purse Maison
Ricabelle A. (Apolonio Samson, PH)
LV DE Mini Pochette

Super fast transaction😊 Easy to talk to! Til next time😊